“The emergency department team at Boston’s Massachusetts General Hospital is used to stress — but the pandemic has taken things to a whole new level. How can you keep employees from burning out when they’re on the front lines of an ongoing crisis? The authors, two executives at MGH, share the strategies that have worked in their organization. They describe how they have addressed each of the six elements of engaging work identified by Christina Maslach and Michael Leiter, experts on occupational burnout. Although the details of implementation will look different in different industries, their approach offers inspiration for any organization looking to avoid burnout and maintain productivity during a crisis.”

Read the entire Harvard Business Review article here.